Frequently Asked Questions
Frequently Asked Questions
Shipping
How soon will my order ship?
Kettles, controllers, parts and accessories are in stock and leave our Vancouver, BC workshop within 0 to 3 business days. BräuPro systems are made to order and ship in 3 to 10 days. Unitank fermenters ship in 5 to 10 days. HERMS systems are in stock. MCED glycol chillers ship from MCED's Montreal warehouse within a few days; the BFT-67 reservoir is built to order in 4 to 6 weeks. You get tracking the moment it leaves.
How long does delivery take?
Small packages go by UPS or Purolator: 2 to 5 business days in Western Canada and the Pacific Northwest, 5 to 10 to the Eastern US or remote areas. Systems, kettles and fermenters go by freight on a pallet: 4 to 12 days across Canada and the US, delivered curbside. Before a freight order ships, we email you a photo of it packed. Check the delivery against that photo and note any damage on the driver's paperwork before you sign. That signature is what the insurance claim rests on.
Will I be charged anything at the border?
No. Every US order ships fully duty-paid. We clear it and prepay the duties, tariffs and brokerage before it ships, and the courier delivers it like a domestic parcel. The price you see is the price you pay. Our guarantee: if you're ever charged import duties or fees on a Bräu Supply order, send us the receipt and we refund them, no questions. Your state may assess sales or use tax; that varies by state.
Is shipping free?
To the lower 48 states, yes, on orders over $600. Alaska, Hawaii and everywhere outside Canada and the US are quoted before you buy, just contact us. Within Canada, rates are calculated at checkout at our actual carrier cost, no markup.
Do you ship internationally?
Yes. For orders outside North America we deliver to a container freight station at the nearest major port, typically 4 to 6 weeks in transit. We build controllers for your country's voltage at no extra charge; you source the wall plug locally. Email us before ordering and we'll sort the details.
Can you hold my order if I'm not ready?
Yes, up to two weeks past the planned ship date at no charge. After that, storage is 0.5% of the order value per day.
Ordering and payment
What can I pay with?
All major credit cards and Shop Pay. Prices are in US dollars on brausupply.com and Canadian dollars on brausupply.ca. We don't offer financing.
Can I cancel?
Free, any time before it ships. After it ships, the return policy applies.
Do you build custom configurations?
Most of what leaves the shop is configured for the buyer: voltages, pump counts, controller layouts, larger vessels, three-phase power. If the product page doesn't cover what you need, contact us and we'll quote it.
Do you offer a military or first responder discount?
Yes. Active and retired military, reserve and National Guard, and police, fire and EMS in the US and Canada get 5% off everything except glycol chillers. Fill in the short form on our military and first responder discount page and you’ll get the code right away.
Warranty
What's covered?
Two years on the stainless: the vessel, every weld and tri-clamp port, grain baskets, brew tables and stainless fittings. One year on electronics: controllers, pumps, heating elements, solenoid valves and temperature probes. Not covered on elements: dry-firing, meaning running the element without liquid over it, and heat or melt damage at the twist-lock plug from a loose connection. Gaskets, clamps and O-rings are consumables, and replacements are in stock and cheap. Orders placed before October 8, 2026 keep the terms they were sold with. MCED chillers carry MCED's own one-year warranty, serviced direct through MCED. Warranty applies to the original purchaser.
What happens if something fails?
Contact us first so we can diagnose it. We send the replacement part at no charge and bill the shipping at cost, plus any duties or tariffs that apply. If we need the faulty part back, we send you a prepaid shipping label. Lifetime parts support on everything we build: every component is stocked and individually replaceable. Serviced, not replaced.
Returns
Can I return something?
Yes, within 30 days of delivery, if it's unused, unmodified and in its original packaging with all parts. Email support (at) brausupply.com first for a return authorization; unauthorized returns may be refused. Large items must go back on a pallet in the original crate. Returns carry a 10% restocking fee, and shipping both ways is non-refundable. Sale and demo items can't be returned but carry the full warranty. Refunds go to the original payment method within about 10 business days of approval.
Contact
Call or text (778) 800-6869, Monday to Friday, 9 to 4 Pacific. Email info (at) brausupply.com. Returns go to Bräu Supply, 163 - 628 E. Kent Ave S, Vancouver, BC, Canada V5X 0B2.